Refund Policy

Search Engine Hub provides professional SEO services that involve significant time, research, and expertise. This policy explains the refund terms that apply to each type of service engagement.

1. General Principle

Because SEO services involve the investment of professional time and cannot be "returned" like a physical product, refunds are handled on a case-by-case basis. Our goal is always to deliver on the agreed scope. If there is a problem with the work, our first step is always to resolve it rather than issue a refund.

2. What Is Not Refundable

The following are non-refundable in all circumstances:

• Completed deliverables: Work that has been completed and delivered, such as a finished SEO audit, keyword research report, or set of optimized pages, is not refundable.
• Strategy and consultation sessions: Time spent in discovery calls, strategy planning, or consultation is not refundable once the session has taken place.
• Setup and onboarding fees: Any fees associated with initial account setup, access provisioning, or project onboarding are non-refundable.
• Third-party tool costs: If the scope of work required purchasing third-party tools, credits, or services on the client's behalf, those costs are non-refundable.
• Ranking and traffic outcomes: SEO results depend on search engine algorithms, which are outside our control. No refund is issued based on ranking changes, traffic levels, or revenue outcomes.

3. Monthly Retainer Refunds

Monthly SEO retainers are billed at the start of each month for work to be delivered throughout that month.

• If a client cancels within the first 7 days of a billing period and no substantive work has been started for that period, a full refund of that month's retainer will be issued.
• If work has already begun for the current billing period, a partial refund may be issued based on the proportion of work remaining at the time of cancellation, at the Freelancer's assessment.
• No refund is issued for any billing period where the full scope of agreed work has been delivered.

4. One-Time Project Refunds

One-time projects such as SEO audits and keyword research packages typically require a deposit before work begins.

• If a project is cancelled before any work has started, the full deposit will be refunded.
• If a project is cancelled after work has begun, the deposit may be partially or fully retained based on the amount of work completed at the time of cancellation.
• If a completed deliverable does not meet the agreed scope, we will revise it at no additional charge before discussing any refund.

5. How to Request a Refund

To request a refund, contact us through the contact page with the following details:

• Your name and the email address used for the engagement
• The service or invoice the refund relates to
• A clear description of the issue or reason for the refund request

We will review all refund requests within five business days and respond with a decision. If a refund is approved, it will be processed within 14 business days via the original payment method where possible.

6. Disputes

If you disagree with a refund decision, you may escalate the matter in writing. We will make every reasonable effort to reach a fair outcome. If a resolution cannot be agreed upon, the dispute will be handled according to the terms outlined in our Terms and Conditions.

7. Changes to This Policy

This Refund Policy may be updated from time to time. The date at the top of this page reflects the most recent revision. Changes apply to agreements entered into after the revision date.

8. Contact

For questions about this policy, reach us through the contact page or by calling 0956-036-6021. We are available Monday to Friday, 24 hours.